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 Our
Signature Program!
THE
DIRECTOR OF IMPRESSIONS
This 3-part seminar series is a focused system designed to
improve overall customer satisfaction levels resulting in a 100%
relationship-based business. ”The Director of Impressions”
Seminar Series offers a systematic approach to delivering
unsurpassed “wow” customer service.
Phase 1: “The Director of First Impressions”
The first in the series, this seminar
specifically focuses on the initial contact with the customer and is
designed to create an incredible first impression, the most important
first step toward building a lifelong relationship. In this seminar, you
will discover:
- How to set up
your office environment for maximum impact
- How to schedule
appointments so your customers actually show up
- How to convert a
higher percentage of prospects into customers
- How to conduct a
successful consultation to ensure a sale... and a referral!
- How to get your
customers to say positive things about you to their family, friends and
associates
Phase 2: “The
Director of Ongoing Impressions”
This seminar
focuses on the second phase of The Director of Impressions concept and
the “active” stage of a transaction. During this time, the
responsibility of customer care changes hands from the Director of
First Impressions to the Director of Ongoing Impressions.
Program topics include:
- How to ask for a
referral... and get it!
- How to
strategically implement a touchpoint system
- How to
communicate with your customer
- What valuable
information to provide your customer
- How to prepare
your customer for the unexpected
- How to close the
transaction
Phase 3: “The
Director of Lifelong Impressions”
The final phase of
The Director of Impressions program, the DOLI seminar focuses on
creating a customer for life. The foundation for a lifelong relationship
has been built during phases one and two. Now, become the customer’s
lifelong coach and consultant. Topics covered in this program include:
- How to stay in
touch with your customers
- How to create
loyal referral advocates for life
- What scripts to
use to get referrals from your past customers
- How to create a
100% relationship-based business
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