Dave Brown

Dave Brown is an assertive, customer-committed professional experienced in face-to-face selling and sales team leadership.  He has been in senior management positions in the mortgage business for over 15 years, both as a mortgage broker and a mortgage banker. Over the years, Dave noticed a need for a focused system to improve customer service effectiveness at all levels. By implementing a program called The Director of First Impressions, Dave coached his loan officers and retrained his staff to provide world-class customer service. The results were phenomenal! 

As the Area Market Manager for a nationally-known mortgage company, Dave’s team closed over 850 loans in their first nine months utilizing the principles of this program. Over the last five years, Dave’s team has funded over 10,000 loans totaling over $1.3 billion!

Dave’s teams have also been responsible for returning over $10 million in net revenue to the bottom line over the last five years. As a senior manager, Dave was instrumental in recruiting, training and coaching hundreds of loan officers to higher production levels.

Although Dave has been extremely successful in business, his greatest accomplishment has been outside of the work arena. He finds his greatest reward in his family; teaching and mentoring his two young sons to one day become great men.

Dave’s passion and energetic style is infectious and comes through in his material. He is a confident communicator offering high-energy presentations, dynamic people skills, and a solid reputation for maximizing production and profitability.

Bo Smith

Bo Smith has been in sales and training his entire life and understands the value of a customer. Bo began his career in education while enlisted in the United States Marine Corp as a Computer Programming Instructor. He began working in real estate in 1995 and started his own company in 1998, which quickly grew to become the largest independent real estate company in Northeastern Indiana with as many as 59 agents.

After attending numerous workshops and seminars on improving customer service, Bo decided that there was a need for a system to improve overall customer satisfaction. The concept of building lifelong relationships with clients had a tremendous effect on his personal business and he incorporated it into his business plan. 

As a direct result of focusing on building lifelong relationships with his clients, Bo tripled his real estate business in just one year. The referrals from past clients, friends and family members alone provide over 90% of his business.

Bo is passionate about two things: his belief in God and his belief in the power of the relationship with his clients. Coupled with his dynamic presentation skills, Bo’s workshops are both inspirational and motivational.